Booking Information & What's Included

Securing your booking

To secure your VIP SKI holiday, follow these simple steps:

  • We can hold an option on your chosen accommodation, subject to availability.
  • To confirm your booking, a 25% deposit is required.
  • The remaining balance is due 8 weeks before travel (reminders are not typically issued).

Exceptional service, tailored to your stay

Whether you opt for our classic, CLUB, or hotel service, you’ll enjoy thoughtfully designed accommodation, excellent food, and the warm hospitality we’re known for. Below, you’ll find a clear breakdown of what’s included in each of our service levels, along with optional extras to help personalise your holiday.

Classic chalet service

Our Classic Chalet Service offers everything you need for a relaxing and luxurious alpine escape — from comfortable accommodation and scheduled transfers to delicious meals and the care of your dedicated chalet hosts.

  • Accommodation as described.
  • Scheduled coach transfers to and from your resort.
  • Chalet host service (1 host for up to 10 guests; 2 hosts for larger chalets).
  • Towels (with mid-week change), bed linen, and bathrobes (on request).
  • Complimentary toiletries.
  • Breakfast: cooked/continental (6 days) and self-serve on the host’s day off.
  • Afternoon tea with homemade cakes (self-serve daily).
  • Three-course dinner with wine, cheese, and coffee (6 evenings).
  • Canapés on the first and last evenings.
  • Daily chalet cleaning (6 days).
CLUB chalet enhancements

Our CLUB Chalets take the experience up a notch with a dedicated chef and additional service:
  • Chef service with an enhanced menu (choice of starters, mains, and desserts).
  • Daily cleaning and serviced breakfast (7 days).
  • Canapés on 6 evenings and complimentary beer, wine, and cordials.
Hotel service

For those staying in our hotel Bear Lodge, we offer the following:
  • Restaurant menu with choice of 3 starters, 3 mains, and 2 desserts.
  • Evening meal every night (7 evenings).
  • Waitress service and daily room cleaning (7 days).
Optional Extras (not included in the advertised price)
Let us take care of the details so you can focus on enjoying your time in the mountains. While our packages include accommodation, dining, and in-resort service, we offer a range of optional extras to complete your holiday. These can all be pre-booked for added ease:
  • Lift passes
  • Ski and snowboard equipment hire
  • Group or private lessons
  • Childcare
  • Private airport transfers

Let us take the hassle out of your holiday by pre-booking all the extras such as equipment hire, lessons and lift passes

Flights included with our package holidays

If you’ve booked, or are considering booking, one of our flight-inclusive package holidays, return flights from London are included as part of the package. We’ll liaise with you directly throughout the booking process and handle any pre-departure enquiries, just as we always do. And of course, it’s our dedicated VIP SKI team in resort who will deliver your holiday.

Flight-inclusive holidays are only available to book through our trusted retail partner, Ski Solutions. These packages are booked under Ski Solutions' terms and conditions, giving you the added reassurance of full ATOL protection.

Your payment protection

While we don’t offer bonding under package holiday regulations, your payments are secure if made via credit card. Under Section 75 of the Consumer Credit Act, your credit card provider shares responsibility in the unlikely event of a breach of contract.
For peace of mind, we recommend booking with a credit card. Learn more about your rights on Which?.

Holiday insurance

Ski Safe: Your safety is our top priority, and for your peace of mind, it is a condition of booking a VIP SKI holiday that you have comprehensive travel insurance in place. This ensures you're fully covered for any unexpected situations, whether on the slopes or off.

We highly recommend that your insurance includes coverage for skiing, ski equipment, medical expenses, and trip cancellations.

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