Penthouse Umka

My Family and friends enjoyed skiing and mountains and really had a good vacations and memories. We stayed with vip ski for the 4th and this time was the best! Your team is very professional and polite. Thank you! I have already booked our holidays with your company for the next year !

Super Holiday, love Les Arcs 1950. Lovely location. Bear Lodge Hotel and chalets lovely. Super facilities. VIP Ski staff super. Our 2 chalet hosts were super. Will & Ollie. The drawback for us was we came home tired out. We didnt have the chill time, peace and rest that we all needed and expected to have. Due to the hosts having to cook, cook and cook, much cooking, clearing up and much running in and out of our chalet by other chalet hosts on the hunt for ingredients etc. Our first morning consisted of our hosts coming into the chalet at 7,00am (6.00am UK time). 2 small children asleep, us all exhausted from working so hard to go on holiday. We were awoken by banging and crashing of plates etc as the hosts got to work prepping the days meals. We then had to ask them not to come in so early and to try to make less noise. The kitchen noises (dishwasher washing, plates in and out of cupboards, washing up etc) all travels right through the chalet. We returned to the chalet at about 4pm most days, and our hosts were busy once again cooking, cooking cooking and clearing the kitchen, much noise, which went on until approx 9pm every night. The food was super, but surely this could be prepped in a central kitchen situation and invasion of our holiday time / family time would be restricted and much less noise. It was absolutely impossible to relax. I had hoped that I would retire to the chalet each day for some time to relax having seen the skiers of the family off. Not a hope, cleaning and more cooking going on. We would definitely not repeat this experience. We all came home to sit and relax without all the crashing and banging going on. Equipment seems to be a problem for the hosts, no electric whisks, and general kitchen utensils that are essential. The catering operation is chaotic. But I do wish to reiterate Will and Ollie did their best to do what they were tasked with by VIP Ski. Bear Cubs was super, Lily looked after our two little ones and was absolutely super. Ally was a great help, than you Ally, as was Marc. All in all, not a bad experience, but we wouldnt come again with the same catering programme in place.

Thank you so much for a fantastic stay - Oli and Will were fantastic hosts and Lilly looked after our two children unbelievably- you made our stay very special