Essential holiday information

Welcome to your VIP SKI holiday! Please take a moment to read through this important information to ensure a smooth and enjoyable stay. If you have any questions, feel free to reach us at 0203 892 4060.

Our dedicated team is here to ensure you make the most of your holiday. While we respect your privacy, we're always available if you need assistance or advice. If anything doesn't meet your expectations, please let us know right away so we can resolve it promptly - don’t wait until after you’ve left.
You can contact your Resort Manager directly or reach our VIPConcierge team on WhatsApp by sending your name, arrival date, and chalet details. Our concierge is available every day from 8am to 8pm (French time) and ready to assist with anything you need.

Val d'Isere

• VIPConcierge +33 (0)7 65 18 52 30 (message on WhatsApp)
• Resort Manager +33 (0)7 65 18 52 82

Les Arcs

• VIPConcierge +33 (0)7 65 18 52 56 (message on WhatsApp)
• Resort Manager +33 (0)7 65 18 52 91

Avoriaz

• Resort Manager & VIPConcierge +33 (0)7 65 18 52 77 (message on WhatsApp)

Les Gets

• Resort Manager & VIPConcierge +33 (0)7 65 18 52 73 (message on WhatsApp)

Morzine

• Resort Manager & VIPConcierge +33 (0)7 65 18 52 80 (message on WhatsApp)

To ensure your safety, it's a condition of booking with VIP SKI that you have comprehensive insurance covering all risks associated with skiing. We cannot be held liable for any costs not covered by your insurance.

Make sure your passport is valid for the duration of your stay, and check for any additional entry requirements or visa needs for France and Switzerland based on your nationality. If flying into Geneva, be sure you have the necessary documents for both countries.

To ensure everything runs smoothly, please double-check that the names on your invoice match those on your passport. Our resort team loves to welcome you personally, so they'd prefer to know exactly who they're expecting—not just "Mr or Mrs TBA."

In line with recent French regulations, we now need to have all passenger names for those using our complimentary or private transfers between Geneva and the resort. This is required to complete a mandatory bus manifest. Without these details in advance, we won’t be able to book your transfer, so please provide your names as soon as possible, either by email or via myVIP on our website.

Also, don’t forget to inform us of any allergies or dietary requests so that our chefs and hosts can ensure a tailored dining experience for you.

For those booked on our complimentary coach from Geneva, please make yourself known to our airport representative at the VIP SKI desk in the main terminal (T1) as soon as you arrive.

In case of problems, you can call our Operations Director, Pip Brockman, on +33 765 18 52 38 or our Logistics Manager on +33 765 18 52 42

For those travelling with young children please note that that whilst seats are allocated to every party member, we cannot provide car seats for infants or small children on coach transfers. If you would like your children to sit in child seats you will need to bring your own child seat (however, these can only be secured with the coach lap belt).

Approximate travelling time is subject to traffic and weather delays. We endeavour to operate coach transfers as quickly and efficiently as possible. Please note the conditions of contract attached to joining our complimentary scheduled coach transfers;

• Seats are only provided on a complimentary basis if they are reserved together with flight details (essential) before the balance of the holiday becomes due.
• If you are on a flight scheduled to land at Geneva at or before the stated transfer time rule, then we will commit to hold the coach for a period of 60 minutes in the event that your flight or bag delivery is delayed.
• If all passengers booked on the transfer are present before the departure time, then the bus will leave early.
• Transfers will not be delayed under any circumstances for anyone booked on a flight scheduled to arrive after the allotted time.
• If you miss the departure because you arrive at our desk after the extended time allowance, you will be helped by our airport representatives at Geneva Airport to find alternative transport to resort at your own expense.
• Feeder transfer services may sometimes be used e.g., onward transfer in minibus.
• Adverse weather, unusually heavy traffic or flight diversions may cause delays beyond our reasonable control. On peak holiday dates it is sometimes necessary to arrange your homebound transfer earlier than normal to allow for extra traffic.
• Third party shared transfers may be used on occasion.
• If a delay on the return coach transfer from resort to the airport causes guests to miss their homeward flight, VIP SKI will not be held responsible for any resulting costs and guests will be helped by our airport representatives to make alternative travel arrangements at guests’ own expense.
• There is no refund if a client does not take our complimentary transfer for any reason.

If you've booked a private taxi transfer, all the details will be clearly listed on your invoice. Please take a moment to review the information and let us know right away if anything doesn’t match up.

On arrival, your driver will be waiting for you in the Arrivals Hall, holding a sign with your name, so keep an eye out for them.

A quick note: The taxi supplier will set your departure time from the resort to ensure you reach the airport with plenty of time to check in comfortably. These timings are fixed, so please plan accordingly.

If you're travelling independently, please note that your chalet will be ready from 15:00 on arrival day, and check-out is by 10:00 on departure day, unless otherwise agreed. Let us know your expected arrival time, and we’ll have a team member on hand to greet you.
If you’re arriving after 19:30, please contact the Resort Manager to ensure your late arrival and dinner are arranged.

If driving, remember to bring snow chains as local police may not allow you up the mountain without them in bad weather conditions.

Need directions or chalet addresses? Just let us know and we’ll provide everything you need.

For a smoother start to your holiday, we recommend pre-booking your lift passes and ski hire through ‘MyVIP'’. You can easily manage your booking and get everything sorted in advance.

Chalet Address: Should you need the chalet address

Chalet Host: Your host will greet you and be there to ensure you have the best holiday experience. They will have one day off during your stay. If you feel well looked after, a gratuity is appreciated.

Hotel Staff: Our team is here to make you feel at home and relaxed, with dinner served every evening. Tips are customary for exceptional service.

WiFi: All chalets have wireless internet, though the connection may be slower and less secure than at home. The routers are typically located in living rooms, so signal may be weaker in other areas.

For those traveling with young children on our coach transfers, please note we cannot provide car seats. If you’d like your child to sit in one, you’ll need to bring your own, although it may not always fit securely. Alternatively, you can book a private transfer at a supplementary cost.

If you’ve pre-booked childcare, please review the separate information document we’ve sent. If you haven’t booked yet, there may still be availability, and we can tailor the service to your needs.

Infant Equipment:
Cots, highchairs, and change mats are provided for infants, with additional items like a potty, baby monitor, and buggy available upon request (subject to availability). Please request at least 2 weeks in advance.

Children’s High Tea:
Served between 5:30-6pm for children under 12 and babies on solid food. Children under 12 cannot dine with adults in shared chalets.

Babysitting:
Nannies and chalet hosts may offer babysitting services. For pre-booking, contact our UK Sales Team. Payment is made directly to the sitter.