Ski Season Jobs in our Logistics Teams

Our logistics teams keep the wheels of our vans rolling in our alpine resorts throughout the winter. These teams are made up of energetic individuals who are passionate about efficiency. Due to needs of our different resorts, the specifics of the roles vary greatly from one to the next. However, all of our logistics team members will be required to drive; as such, you will need to hold a full, clean driving licence, which you have held for at least five years.

Anyone applying for these positions must be of smart appearance with a gregarious personality and be dedicated to providing a seamless and exemplary service to all guests.

Resort Assistant	Linen / Stores / Driver Person
Driver	Hotel Concierge
Maintenance	Driver/Bar Person
Pool Caretaker	Hotel Night Porter

Recruitment currently closed

Our team is all set for the 2024/25 winter season, so applications for logistics positions are now closed.

Eager to join us next year? Recruitment for the 2025/26 ski season kicks off in June 2025 - mark your calendar and prepare for an unforgettable season in the mountains!

Resort Assistant

Each winter we seek exceptional individuals to help manage each of our resorts. In Avoriaz we require 2 resort assistants, reporting to the Assistant Resort Manager and the Resort Manager – and in Les Gets we require one, reporting to the Resort Manager. As with all of our positions, these roles require complete flexibility, team work and a broad skillset. Specific hands-on duties (depending on resort) will include: flexi hosting duties in our properties (cooking and cleaning duties); undertaking the majority of driving and handyman tasks around resort (including pool testing and sauna / steam room maintenance and checks); transporting staff to and from their accommodation to their place of work; carrying guest luggage to and from properties; delivering supplies to different properties; and accompanying our guests to and from the airport on transfer day.

Good physical fitness is a must, for this role.

ARE YOU….?

Physically fit
Great at, and experienced in, customer service
A skilled maintenance / handyperson (desirable not essential)
Experienced at working in a ski resort / within chalets (desirable not essential)
Professional and hardworking
Flexible
Self-motivated
In possession of a full, clean driving licence (held for at least 2 years)
A French speaker (desirable not essential)

If you tick the boxes above, we would love to hear from you.

Resort Assistant Job description

Main duties:
- Act as the Company Representative for the guests, repping coaches to and from the airport on transfer day.
- Assist with the collection and distribution of guest luggage on transfer day
- Pick up staff from their accommodation and drive them to their place of work (Les Gets only).
- Ensure the guests are receiving excellent customer service and that their expectations are being exceeded in every property, every week.
- Distribution of stores items and linen to all chalets, as well as other items such as fresh meat, childcare equipment and logs for chalet fires.
- Assistance with chalet shopping / ordering.
- Resort (and inter-resort) driving duties – which includes regular vehicle maintenance checks and cleaning.
- Snow clearing and basic maintenance – keeping up to date with the chalet snag-list, liaising with any in-resort maintenance teams and our Properties Manager, and ensuring that the properties are maintained in a safe state of repair at all times.
- Carry out regular pool / hot tub testing and any other regular maintenance tasks to do with our pools / hot tubs / saunas and steam rooms.
- Assist in properties with cooking, cleaning, washing up and front of house duties
- To carry out other duties as requested by the Resort Manager, to provide meaningful support to our resort teams, and a seamless service to our guests. (This could also mean, working in other resorts at times, to cover illness / injury).

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Driver

Resorts Role Available: Val d’Isère

The role of Driver is focused on delivering an exceptional level of customer service. You will be facilitating our guests' holiday to ensure that they have everything they need and can get to where they need to go with minimal fuss and delay. Driving duties include the delivery of bread, meat, logs for the chalet fires and newspapers to all chalets around the resort. Also, the delivery of everything but fresh food products, from our resort storerooms to our properties. Logistics duties would include snow clearing, and aspects of basic property maintenance. This person takes responsibility for the operation of a guest "shuttle" service to and from the slopes, as well as the transportation of chalet staff, nannies and children where necessary. They will hold the ultimate responsibility for the general upkeep and maintenance of the vehicle. You must also be completely flexible and be prepared to do whatever is asked of you – and good physical fitness is a must.

ARE YOU….?

Aged at least 21 (required to satisfy conditions of our overseas vehicle insurance policy)
In possession of a full, clean driving licence (held for at least 2 years)
Physically fit
Great at, and experienced in, customer service
A skilled maintenance / handyperson (desirable not essential)
Experienced at working / driving in a ski resort / winter environment (desirable not essential)
Professional and hardworking
Flexible
Self-motivated

If you tick the boxes above, we would love to hear from you.

Driver Job description

Main duties:
- The provision of an efficient in-resort shuttle service as required by the Company.
- Regular vehicle maintenance and cleaning.
- Responsibility for any vehicle damage.
- In resort deliveries, including bread, newspapers, products from the storeroom, mid-week meat deliveries, childcare equipment and guest baggage.
- Delivering and stacking logs for each chalet.
- The safe and efficient management and distribution of storeroom items to each chalet
- The safe transportation of our guests, their children and their nannies to and from locations in resort.
- Assistance with chalet shopping.
- Snow clearing.
- Undertaking any general maintenance of our hot tubs and pools in resort (when necessary).
- Acting as the Company representative, rep guest coaches to and from the airport on transfer day.
- Sales and cash handling on the coach; as well as dealing with any guest queries.
- Processing clear and accurate sales paperwork for the Resort Administrator – and weekly paperwork for the Logistics Manager, including vehicle and coach reports.
- Lifting and carrying luggage including skis, snowboards and other heavy items.
- Ensuring that all shifts are covered adequately and that all logistics / driving tasks are completed at all times – this means being prepared to step in and cover extra shifts, roles and duties, due to staff absence/illness from time to time.
- To carry out other duties as requested by the Resort Manager and Logistics Manager (which may include assisting in other Logistics tasks, and with other in-resort roles such as within chalets) in order to provide a truly seamless service to our guests.

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Maintenance

Resorts Role Available: Portes du Soleil & Val d’Isère

Our resort Maintenance Teams are generally referred to as the "backbone of the resort" – they are renowned for keeping things running smoothly and effortlessly behind the scenes. The main responsibility of maintenance staff in resort - as well as responding to maintenance emergencies – is maintaining and rectifying ongoing "snag" lists for each chalet. Like all the Logistics positions, this role require ultimate flexibility. We need problems to be rectified before they impact any VIP SKI guests. Our maintenance team also need to be as comfortable “front of house” as they are fixing things. Driving, lifting and carrying also form a large part of this role.

ARE YOU….?

A skilled experienced maintenance / handyperson (carpentry or plumbing or electrics)
Aged at least 21 (required to satisfy conditions of our overseas vehicle insurance policy)
In possession of a full, clean driving licence (held for at least 2 years)
Physically fit
Experienced at working / driving in a ski resort / winter environment (desirable not essential)
Professional and hardworking
Flexible
Self-motivated

If you tick the boxes above, we would love to hear from you.

Maintenance Job description

To ensure all resort properties are in an excellent state of repair and are safe, duties are as follows:
- Basic chalet maintenance.
- Emergency on-call maintenance.
- Regularly checking properties to ensure they are safe.
- Supervision of third-party contractors, and escalating any problems to the Properties Manager.
- Fixing minor (and accompanying major) plumbing, electrical and carpentry issues. This may involve driving out of resort to collect parts / supplies as needed.
- Diagnostics, maintenance and repair of hot tubs, saunas, pools and steam rooms .
- Monitoring and managing our online logging system to respond and provide solutions to issues as and when they arise.
- Snow clearing.
- The upkeep and organisation of the maintenance store, tools, equipment, chalet inventories and your allocated Company vehicle.
- Communicating efficiently with the Resort Managers and the chalet team with any updates, or completion of any task.

As part of your wider team role and responsibilities, duties will also include:
- In-resort driving responsibilities, including driving guest-carrying vehicles.
- Delivering supplies / food / equipment around resort.
- Collection and delivery of guest luggage on transfer day.
- Completion of any work-related tasks (even if outside your usual area of operation) in order to provide a seamless service to our guests, as requested by the overseas Resort Management / Ops Team.

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Pool Caretaker

Resorts Role Available: Val d’Isère

Looking after our pools and wellness suites is a full-time job! This role forms part of the Maintenance / Logistics team in resort; reports to Head of Maintenance and the Resort Manager; and as the title suggests, will be responsible for looking after all these facilities in resort – cleaning as well as maintenance – and also getting involved on the logistics front. A proactive, professional and flexible outlook is paramount for this role. As is a full clean driving licence.

ARE YOU….?

A skilled experienced maintenance / handyperson (previous experience of pool / wellness suite maintenance would be a distinct advantage)
Aged at least 21 (required to satisfy conditions of our overseas vehicle insurance policy)
In possession of a full, clean driving licence (held for at least 2 years)
Physically fit
A great communicator – skilled at customer service
Experienced at working / driving in a ski resort / winter environment
Professional and hardworking
Flexible
Organised, with an eye for detail
Self-motivated

If you tick the boxes above, we would love to hear from you.

Pool Caretaker Job description

Main duties:
- Understanding the working of, and assuming full responsibility for, the wellness areas, pools, jacuzzis, hammams and saunas within our properties in resort.
- Liaising with the resort maintenance team to ensure that the above-named facilities are operating safely and efficiently at all times; reporting and working to resolve any technical issues as quickly as possible.
- Cleaning the above-named facilities on a daily / weekly basis, as required and as per Company stipulations.
- Carrying out regular testing of our pools and jacuzzis, as per Company, and local stipulations. (NB: pool & hot tub testing needs to be carried out 3 x per day).
- Completing any paperwork relating to the above – ensuring that any processes undertaken are properly recorded and reported. Submitting any paperwork regularly and in a timely manner.
- Cleaning and drying pool towels used by guests in our properties.
- Driving duties in resort – assisting with deliveries of supplies around resort; transporting luggage and people on a transfer day as required.
- Snow clearing duties – ensuring that access points around all our properties are safe and kept clear of snow and ice.
- Monitoring and acting on any guest feedback as necessary.
- To carry out other duties as requested by the Resort Manager – to ensure that a seamless service is provided for our guests. This might mean stepping in and covering other roles in resort from time to time, due to staff absence/illness.
- Adhering to all Company standards and policies regarding cleanliness, health and safety - at all times.

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Linen / Stores / Driver role

Resorts Role Available: Les Arcs & Val d’Isère

Reporting to the Resort Manager, this role is responsible for organising, managing, accounting for, and distributing our supplies of linen and other goods, to our resort properties. Although largely a behind the scenes role, the Linen-Stores-Driver may also have front of house responsibilities and should expect to have a degree of contact with our guests. As a stand-alone role, this would suit someone who relishes working independently. It is also a fairly physical role, with lots of heavy lifting involved.

ARE YOU….?

In possession of a full, clean driving licence (held for at least 2 years)
Physically fit
A highly organised, details person
Experienced in stock control and management (preferable not essential)
An independent worker
Able to speak / understand French (this would be a distinct advantage)
A great communicator – skilled at customer service
Professional and hardworking
Flexible
Self-motivated

If you tick the boxes above, we would love to hear from you.

Linen/Stores/Driver Job description

Main duties:
- Full responsibility for the stores of linen, catering and housekeeping supplies for our properties in resort.
- Organisation, management and cleaning of the stock room(s).
- Regular stock check and effective stock rotation.
- Operation of a database to manage these supplies (in Val d’Isere only, not Les Arcs).
- Liaising with resort staff to provide replacement supplies of the above – including picking and delivering to properties, and anticipating stock shortages.
- Managing deliveries into properties (of the above-named supplies, plus wine).
- Liaising with local linen suppliers.
- Counting linen items in and out, sending used linen back, and reporting on any discrepancies / issues in a timely manner.
- Delivering linen to the properties in resort, as per the arrivals manifest, in a timely and efficient manner.
- Monitoring and acting on any guest feedback as necessary.
- Completing Company paperwork as required.
-To carry out other duties as requested by the Resort Manager, to provide a seamless service to our guests – this might involve stepping in and covering other roles and duties in resort, from time to time, due to staff absence/illness.

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Concierge

Resorts Role Available: Les Arcs & Val d’Isère

Based at our Aspen House (containing 8 luxury chalet suites) in the heart of Val d’Isere; or at Bear Lodge (containing a 60-80 bed hotel, plus 12 luxury chalet suites) in Les Arcs 1950 - our Concierge team focus on delivering excellent customer service to all guests and cater for their every need once they have stepped outside of their accommodation (e.g. spa bookings, meals, ski school, bad weather days…). This is a very flexible and an entirely “front of house” role, and the successful candidate will be organised and incredibly well informed about the resort and surrounding areas – they will be expected to answer any and all questions on this, their specialised subject, from our guests. Lots of local supplier liaison will be required, and possibly some driving – as such, we require a good to fluent level of spoken French, and a full clean driving licence for this role.

ARE YOU….?

A good – fluent French speaker
In possession of a full, clean driving licence (held for at least 2 years)
A natural front of house person – with extensive customer service experience
A seasoned winter sports enthusiast
Highly organised
Professional and hardworking
Flexible
1000% reliable, discreet and trustworthy
Self-motivated

If you tick the boxes above, we would love to hear from you.

Concierge Job description

Main duties:
- Being the welcoming face of the Company, when guests arrive at the property.
- Acting as a valuable source of up-to-date resort information, and providing personalised suggestions for activities that our guests could do while in resort.
- Booking restaurants, taxis, ski school…helping organise any activities that our guests may wish to partake in.
- Repping buses to and from Geneva airport on a transfer day (Sundays) – representing the Company, answering guest queries, and being responsible for guest safety.
- Answering phone calls.
- Organising any in-resort shuttle service.
- Training new colleagues (and re-training existing ones if necessary!) throughout the season
- Cleaning of public areas within the Aspen Lodge / Bear Lodge property, to ensure they are always spotless.
- Cleaning and drying of pool towels.
- Undertaking basic maintenance tasks – including but not limited to: clearing snow; performing pool/wellness suite checks.
- Being responsible for the property fire alarm, and for operating an efficient fire evacuation procedure, in the event it becomes necessary.
- Coordinating and receiving deliveries, including dry and perishable food items, baggage, and valuables. Management and safe keeping of all these items.
- Covering driving duties in and around resort, if required.
- Monitoring and acting on any guest feedback as necessary.
- To complete Company paperwork as required.
- Covering the hours of 8am – 8pm and working split shifts / day-in shifts (organised on a rota basis and split equally between two members of staff working as Concierge in the property).
- Ensuring that all shifts are covered adequately and that all Concierge tasks are completed at all times, to provide a seamless service to our guests: this means liaising with / handing. over to the other appointed Concierge; and being prepared to step in and cover other roles, shifts and duties in resort, due to staff absence/illness from time to time.

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Driver / Bar Person

Resorts Role Available: Les Arcs

This role is split between driving duties in resort and running the bar in our Bear Lodge hotel property. Driving / logistics duties include the delivery of bread, meat, logs for the chalet fires and newspapers to all chalets around the resort. Bar duties would involve the efficient and professional running of the hotel bar, ensuring that it is the go-to place for a warm welcome and delicious drinks whatever the hour. Airport transfer duties are also involved in this role on a transfer day - so it really is a varied, physical, demanding but ultimately rewarding job, where no two days look the same. This role would best suit someone looking for variety, but certainly not the easy option. You must be a natural front of house person and have previous bar tending experience. A full clean driving licence is also essential for this role.

ARE YOU….?

A natural front of house person, with excellent interpersonal skills
A seasoned customer service professional
An experienced bartender
In possession of a full, clean driving licence (held for at least 2 years)
Aged at least 21 (to satisfy the conditions of our overseas vehicle insurance policy)
An experienced salesperson (desirable not essential)
Physically fit (lots of heavy lifting and snow clearing is likely to be involved)
Professional and hardworking
Flexible
Self-motivated

If you tick the boxes above, we would love to hear from you.

Driver/Bar Person Job description

The driving / logistics duties undertaken would include:
- In resort deliveries, including bread, newspapers, products from the storeroom, mid-week meat deliveries, logs, childcare equipment and guest baggage.
- The safe and efficient management and distribution of storeroom items to each chalet.
- Regular vehicle maintenance and cleaning – plus the organisation and cleaning of the property’s garage.
- Responsibility for any vehicle damage.
- Assistance with chalet shopping.
- Collecting and delivering supplies from outside of resort as necessary.
- Snow clearing.
- Undertaking any general maintenance of our hot tubs and pools in resort (when necessary).
- Manning coaches between resort and Geneva airport on transfer day (Sunday) – being the face of the Company, liaising with the Resort and Assistant Managers, ensuring that guests are properly picked up, dropped off and accounted for, that all queries, problems and sales requests are dealt with, and that any assistance required by our guests is provided.
- Sales and cash handling on the coach; as well as dealing with any guest queries.
- Processing clear and accurate sales paperwork for the Resort Administrator – and weekly paperwork for the Logistics Manager, including vehicle and coach reports.
- Lifting and carrying luggage including skis, snowboards and other heavy items.

The bar duties undertaken would include:
- Opening and closing the hotel bar, and working varied bar shifts to cover the operation of the bar – these could be split shifts.
- Devising promotions and organising events, to attract more footfall
- Stock-taking, ordering and efficient stock rotation.
- Training and motivating other team members.
- Cleaning duties – being responsible for the cleanliness of the bar area, including toilets and other public areas.
- Snow clearing – ensuring that guest access points around the bar and hotel are safe and clear of snow and ice.

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Night Porter

Resorts Role Available: Les Arcs

The role of night porter is key to our operations in Les Arcs. It’s a varied, practical and responsible role requiring excellent problem-solving and communication skills, a strong self-motivated work ethic, and complete flexibility. The successful candidate will have previous customer service experience, and a proven ability to work autonomously and think outside the box. A full, clean drivers’ licence and a basic level of French is advantageous, as is previous resort experience. Each week, you would be required to work 4 nights on (10pm-8am) and 3 nights off. You would be working this shift pattern alongside another night porter, and some kitchen porter shifts would also be involved instead of a night shift here and there, to assist with the smooth running of the hotel and to provide variety. While on night porter duty, you are responsible for the Bear Lodge building at night, in terms of health & safety, fire / evacuation, guest care, and emergency assistance (facilitating medical care for anyone requiring emergency medical intervention). You will also be required to clean certain public areas of the building and help set up breakfast service / prepare wake-up drinks for our guests.

ARE YOU….?

Well versed and experienced in providing excellent customer service
A natural “front of house” person
Great at problem solving and logical calm thinking
Capable of cleaning to our 5* standards
In possession of a full, clean driving licence (held for at least 2 years)
Aged at least 21 (to satisfy the conditions of our overseas vehicle insurance policy)
An independent self-starter
Professional, responsible and hardworking
Flexible
Able to speak / understand French (would be desirable but is not essential)

If you tick the boxes above, we would love to hear from you.

Night Porter Job description

The role of the night porter can be split into the following areas:

Customer service
- Dealing with guests requiring emergency medical assistance out of hours – this could involve being first on the scene to any medical emergency, ensuring that initial first aid is administered and that emergency services are notified as quickly as possible.
- Complaint handling out of hours - providing an efficient, calm, professional presence to guests, and escalating / communicating issues clearly and in a timely manner.
- Being responsible and available / visible for all aspects of guest care out of hours e.g. facilitating access to the building due to lost keys; replacing linen in the event that guests are unwell overnight; helping guests who may be inebriated; following up reported cases of any missing guests (not having returned from nights out).
- Setting up the breakfast buffet, assisting in elements of breakfast food prep, and preparing wake-up drinks for our guests.
- Preparing any meeting / conference rooms when necessary.
- Assisting with any driving / delivery duties e.g. delivery of guest baggage, storeroom products and chalet / childcare equipment – as needed.
- Carrying out any other duties necessary for the proper provision of excellent customer service (particularly in the event of staff illness / injury) - as directed by your management team.

Health and safety
- Assuming responsibility for the Bear Lodge building overnight when on duty.
- Conducting fire and floor walks regularly.
- Evacuating the building in the event of a fire / fire alarm.
- Making sure all areas of the building are hazard-free, safe and secure, for our guests and staff.
- Ensuring relevant emergency services / VIP SKI Managers, have been notified and informed of any incidents, in a timely manner.

Cleaning
- On a nightly basis, cleaning the following areas of the hotel building: the wellness centre, cinema, reception area, and 3 sets of public toilets.
- On a nightly basis, washing and drying all of the used pool towels.
- Making sure all areas of the building are hazard-free, safe and secure, for our guests and staff.
- Waste management and recycling duties.

Kitchen porter
- Working one or two days per week in the kitchen of the Bear Lodge hotel (only if/when necessary, and instead of night porter duties).
- Assisting the kitchen team with elements of food prep and presentation.
- Washing up, tidying and cleaning duties.
- Adhering to stringent health and hygiene regulations.
- Assisting with food deliveries, stock control and rotation, organisation of the kitchen and storeroom areas.

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Ready to join our team?

If you're interested in one of our current vacancies, please send your CV and a cover letter to recruit@vip-chalets.com, mentioning the role you’re applying for and why you’re the ideal fit. For general inquiries, feel free to reach out at 0203 892 4061 or via email.