Ski Season Jobs in Manager Roles
Each winter we seek exceptional individuals to manage our resorts. We are looking for experienced, talented individuals to lead our teams in the Alps. We seek candidates who have seasonal Alpine experience and are passionate about skiing holidays. We look for natural leaders who will be able to work at a fast pace and provide an excellent service to the guests, whist ensuring all their employees’ welfare is looked after.
Our management roles are extremely varied, as such, complete flexibility is necessary. In all our management positions, a good knowledge of French is useful. In addition, driving will invariably be part of your duties and therefore you will need to have held a full clean driving licence for at least five years. Previous experience working within a similar Alpine environment is required for these positions.
MANAGEMENT ROLES:
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Recruitment Currently Closed
Our management team is now complete for the 2024/25 winter season, so applications for management roles are currently closed.
If you're looking to join us in the future, recruitment for the 2025/26 ski season will begin in June 2025. Mark your calendar and get ready for an exciting opportunity in the mountains. We look forward to hearing from you then.
Resort Manager
Resorts Role Available: Avoriaz, Les Arcs, Morzine & Val d’Isère
We require exceptional individuals to manage our resorts in France. This individual will have overall responsibility for how the resort is run, management of all employees, complete guest satisfaction, and any day-to-day duties within the resort, hence these individuals must be multi-skilled and prepared to be totally flexible.
We are looking for a confident leader, with previous seasonal, management and customer service experience, who can keep cool under immense pressure and get stuck in, whilst maintaining a consistently positive and professional demeanour. A full clean driving licence (held for at least 2 years) is required – as is a good working knowledge of French.
ARE YOU….?
- An experienced (and successful!) people manager
- A seasoned customer service professional – specific winter season experience required
- A superb team player
- A natural front of house person – possessing excellent people skills
- Capable of enforcing our 5* cleaning, health and hygiene standards
- Professional (appearance and demeanour), reliable and hardworking – willing to muck in
- Organised, with an eye for detail
- Flexible
- Self-motivated and pro-active
- In possession of a full clean driving licence for at least 2 years
- A French speaker (highly desirable but not a deal-breaker for the right candidate)
If you tick the boxes above, we would love to hear from you!
Resort Manager Job description:
Management duties - Effectively manage, motivate and oversee the resort team.
- Assume overall responsibility for your guests from arrival at Geneva until they check in for their return journey.
- Ensure outstanding customer service and guest satisfaction.
- Maintain and develop good relations within resort with all existing and new supplier and owner contacts.
- Quality control of all chalet standards including, food and beverage, cleaning budget control and in-chalet service.
- Ensure all chalets and staff accommodations are safe – complying with all health and safety standards.
Be ready to assist any resort staff with their duties if required i.e. due to staff illness / absence, to provide a seamless service to our guests.
- Monitor and act swiftly upon any concerns re: the following: staff welfare, mental health, motivation and discipline.
- Organise, manage and oversee the opening and shutting down of chalet and hotel properties and staff accommodations within your resort.
- Train new resort staff (and re-train existing ones if necessary!) throughout the season
- Monitor and act on any guest feedback as necessary.
- Complete Company paperwork / reporting / equipment - vehicle checks as required.
Logistics Duties: - Manage all resort vehicles.
- Assist in the preparation and organisation of transfer day – checking resort-airport transfer logistics and liaising with our Logistics Manager.
- Ensure (where applicable) the successful running of an in-resort shuttle service.
- Help with the collection and distribution of guest luggage on transfer day.
Administration Duties: - Submit timely Manager and Guest reports each week.
- Complete property checks, hygiene checks and other legal requirements.
- Ensure suppliers are paid on time.
- Oversee the display and replenishment of VIP SKI branded chalet stationery.
- Ensure guest feedback is completed each week.
- Maximise in-resort sales.
- Send weekly resort returns (in smaller resorts).
Customer Service Duties: This is so important it has its own section. The Resort Manager will regularly interact with VIP SKI guests, and therefore excellent customer service skills and extensive experience in this field, are imperative. Our Resort Managers must also complete the following duties:
- Complete a pre-departure call.
- Ensure, where possible, all special reservation requests are met.
- Visit all chalets on a regular basis to ensure all guests have had their expectations exceeded.
- Ensure all elements of the VIP SKI product are being provided.
- Arrange any last-minute requests in resort.
- Deal with customer complaints, organising compensation where necessary.
Assistant Resort Manager (ARM)
Resorts Role Available: Les Arcs, Val d’Isere, Avoriaz
Each winter we seek exceptional individuals to help manage each of our resorts. Like all our positions, the role requires complete flexibility, teamwork and a broad skillset. As the name suggests, the ARM is there to assist the Resort Manager in the management of the resort – however specific hands-on duties (depending on resort) could involve chalet manager duties such as hygiene checks, guest visits, staff management and food ordering. Whilst resort dependent, other duties could involve Logistics team management and responsibility for the Bear Lodge Hotel (Les Arcs).
ARE YOU….?
- A seasoned customer service professional – specific previous experience doing seasons and working within the chalet field, would be advantageous
- A superb team player
- A natural front of house person – possessing excellent people skills
- An experienced people manager (this would be ideal, but full training can be given for the right candidate)
- Capable of enforcing our 5* cleaning, health and hygiene standards
- Professional (appearance and demeanour), reliable and hardworking – willing to muck in
- Organised, with an eye for detail
- Physically fit
- Flexible
- Self-motivated
- In possession of a full clean driving licence for at least 2 years
- A French speaker (desirable not essential)
If you tick the boxes above, we would love to hear from you.
Assistant Resort Manager Job description:
Main duties:- Responsibility for day-to-day management and motivation of chalet / resort staff.
- Provide management cover on Transfer Day. This could involve acting as a Transfer Rep or the in-resort collection and distribution of guest luggage and guests.
- Ensure the guests are receiving excellent customer service and that their expectations are being exceeded in every property, every week.
- Overseeing the distribution of stores items and linen to all chalets.
- Chalet shopping / ordering.
- In-resort driving.
- Management of maintenance tasks - keeping up to date with the chalet snag-list, liaising with any in-resort maintenance teams and our Properties Manager, and ensuring that the properties are maintained in a safe state of repair at all times.
- Carry out regular pool / hot tub testing and any other regular maintenance tasks to do with our pools / hot tubs / saunas and steam rooms (
in certain resorts / properties only).
- Assist in chalets with cooking, cleaning, washing up and front of house duties.
- To carry out other duties as requested by the Resort Manager, in order to provide meaningful support to our resort teams, and a seamless service to our guests.
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Duty Manager
Resorts Role Available: Les Arcs
We require three exceptional individuals to cover three operational areas; Bar-Logistics; Housekeeping; and Restaurant; within our hotel property in Les Arcs 1950. With overall responsibility for the day to day running of these areas, and jointly for the day to day running of hotel, these roles require complete flexibility; an aptitude for teamwork, communication and slick organisation; excellent staff management and guest care; and endless initiative. The idea is that these individuals will work within their specified field on a daily basis, but will carry out certain Duty Manager roles too, on a shift / rota basis, to enable the hotel to run smoothly and to provide a seamless service to our guests. We are looking for people who have previous experience in hospitality in the above three areas, ideally in a hotel environment. A good understanding of French would be extremely advantageous. Previous management and customer service experience is a pre-requisite for these roles. Previous ski season experience would be a distinct advantage.
ARE YOU….?
- An experienced Manager
- A seasoned customer service and hospitality professional – with specific experience in either bar work, housekeeping or restaurant management as appropriate
- A superb team player
- A natural front of house person – possessing excellent people skills
- Capable of enforcing our 5* cleaning, health and hygiene standards
- An experienced winter season worker
- Professional, reliable and hardworking
- Organised, with an eye for detail
- Flexible
- Self-motivated
- In possession of a full clean driving licence for at least 2 years (essential for Bar role)
- A French speaker (desirable not essential)
If you tick the boxes above, we would love to hear from you.
Duty Manager Job description:
Here is a brief overview of the sorts of tasks each role will be expected to carry out. No two days will look the same, and we expect all of our Duty Managers to be familiar with each other’s job roles and duties, affording maximum flexibility within our management team and ensuring that a seamless service is provided to guests throughout the season.
Bar / Logistics duties:- Working bar shifts to cover the running of the hotel bar – these could be split shifts.
- Training, managing and motivating the team of bar-logistics staff.
- Cleaning duties – being responsible for the cleanliness of the bar area, including toilets and other public areas.
- Snow clearing – ensuring that access points around the hotel for guests are safe and clear of snow and ice.
- Driving duties – this could include delivering food and other emergency / maintenance supplies, moving resort equipment around as needed (eg: cots, highchairs), ferrying ski equipment, and guests.
- Being responsible for the maintenance and upkeep of resort vehicles.
- Manning coaches between resort and Geneva airport on transfer day (Sunday) – liaising with the Resort and Assistant Managers, ensuring that guests are properly picked up, dropped off and accounted for, that all queries, problems and sales requests are dealt with, and that any assistance required by our guests is provided.
Restaurant duties:- Training, managing and motivating the team of hotel hosts responsible for providing breakfast, afternoon tea and dinner in the hotel.
- Meeting and greeting guests, organising table reservations and offering advice about menu and wine choices.
- Cleaning duties – being responsible for the cleanliness of the restaurant area, including toilets and other public areas.
- Overseeing the smooth running of the pass during breakfast and evening service.
- Being the main point of contact between the kitchen and front-of-house teams.
- Laying and clearing tables, setting out and clearing breakfast buffet and afternoon tea.
- Planning and co-ordinating menus with the Head Chef where necessary.
Housekeeping duties:- Training, managing and motivating the team of hosts responsible for cleaning guest rooms and all public areas within the Hotel property.
- Regularly monitoring and checking to ensure that VIP SKI standards are being consistently met.
- Providing guests with replacement / additional items needed for their rooms.
- Managing the snag list and liaising with in-resort maintenance teams, ensuring that any maintenance issues are responded to in a timely manner.
- Ensuring that rooms are cleaned in a timely, efficient and unobtrusive manner, taking into account the wishes and particular requests of the occupants.
- Keeping linen and room supplies stock areas clean and tidy.
The following tasks also apply to all three roles, within their field of operation: - Management and motivation of staff – this will include designing, managing and monitoring staff rotas.
- Striving to always provide excellent levels of customer service and guest care.
- Dealing with, and resolving, guest complaints.
- Checking and managing stock levels, ordering supplies.
- Ensuring presentation, cleanliness, health, safety and hygiene standards are adhered to 100% of the time.
- Responding to guest queries and complaints.
- Preparing weekly reports.
- Assuming responsibility for cash drawers and petty cash.
- Creating and managing weekly rotas and staff time off.
- Meeting and surpassing guest expectations regarding the level of customer service and care provided, at all times.
- Providing hands-on cover in the event of staff illness / injury / absence.
- Encouraging all guests to leave online feedback before their departure.
- Ensuring that all shifts are covered adequately and that all tasks are always completed – being prepared to step in and cover, to ensure this happens.
- Carrying out other duties as requested by the Resort Manager (these might include assisting other teams and working in chalet properties).
When on Duty Manager shift (weekly shifts allocated evenly between the three Managers): - Assuming overall responsibility for the Hotel property.
- Covering the Hotel front desk and Concierge duties.
- Cleaning all public areas, and rooms if required.
- Washing and drying pool towels.
- Running the bar.
- Overseeing breakfast and evening meal provision.
- Being the main point of contact for guest queries, problems and complaints.
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Chalet Manager
Resorts Role Available: Les Arcs, Val d’Isere
Like all our management positions in the Alps, the job of a Chalet Manager is extremely varied and complete flexibility is required for this role. The successful candidate will have previously worked in a chalet environment and have experience in managing and motivating staff. A good understanding of French is advantageous and previous resort experience essential. On a day to day basis, the chalet managers will be required to visit guests and quality control the chalet standards in terms of food and beverage, cleaning and health and safety. You will be responsible for the staff welfare within your chalet group and will need to manage and oversee a varied team of chalet hosts. This is a hands-on management role, as such the successful candidate will be required to assist in chalets.
ARE YOU... ?
- An experienced winter season worker
- Positive with a flexible attitude
- Able to motivate and encourage all staff members within the chalet group
- A team player
- Able to give clear instruction
- Dedicated
- Professional, reliable and hardworking
- Organised, with an eye for detail
- A natural front of house person – possessing excellent people skills
- In possession of a full clean driving licence for at least 3 years
- A French speaker (desirable not essential)
If you tick the boxes above, we would love to hear from you.
Chalet Manager Job Description
The Chalet Managers’ day will vary from day to day, and their duties are too numerous to list, but the main responsibilities are as follows:
- Ensure outstanding customer service and guest satisfaction within a given number of chalets.
- Effectively manage and oversee a team of Chalet Hosts.
- Carry out any duties as directed by the Resort Managers.
- Training of new staff and re-training of existing staff where necessary.
- Quality control of all chalet standards including food and beverage, cleaning, Health and Safety, budget control and in chalet service.
- Assist with chalet cleaning and cooking where necessary - working in chalets to cover any days off, sickness or injury.
- Assist with the concierge service.
- Carry out regular pool (where applicable) and hot tub checks.
- Control of supermarket shopping, and food budgets.
- Ski pass sales and delivery.
- Assistance with the smooth running of transfer day (chalet preparation, including linen deliveries, logistics and airport transfers).
- Responsibility for staff welfare.
- Ensure that all guests give feedback each week.
- Motivate all members of the team.
- Deliver an excellent level of customer service.
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Interested in joining us?
Think you’re the right fit for one of our Manager roles? Apply by sending your CV and a cover letter to recruit@vip-chalets.com, clearly stating the role and your suitability. For any general questions, feel free to reach out at 0203 892 4061 or by email.
Curious how a day in the life of a Resort Manager might play out? Let's just say that no two days will be the same.
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