Our privacy policy

We understand and respect the importance of your privacy. When you browse the site, we do not collect personal information about you. The only way we will collect any personal information is if you give it to us when we specifically ask for it, generally in the following circumstances:

• when you make a reservation on our website or through our customer service team - by email or on the phone; 
• when you subscribe to our newsletter, enter competitions or register for promotions; 
• when you take part in surveys or provide us with feedback. 
• We will treat all your personal information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection Legislation.

Users who have subscribed to our e-mail service or enquired about our holidays, or those who have booked or travelled with us who have not opted out, will receive promotional mailings and e-mails from us.

Your personal details will not be passed to any other third parties except where necessary to process your booking or enquiry. Your details may be passed to countries outside of the UK, the European Union and/or the European Economic Area in order to process and arrange for the products and services you request. When you submit your booking or request to us you agree that we may use and transfer your personal information in this manner. Please note that where information is also held by your travel agent, this is subject to your agent’s own data protection policy.

Advanced Passenger Information (API) is required by many countries before arrival (or departure). API information includes personal identifying information such as name, passport details, visa information, nationality, transit and destination data. Airlines and transport companies are required to transmit this information by law and data entry are requested at the time of ticket issue. To comply with these regulations VIP SKI passes the relevant information to the transport companies who transmit the information to the relevant authorities.

 Data security
VIP SKI treats all data with the highest degree of respect & confidentiality. We ensure all data is stored securely and are committed to ensuring your privacy is protected. To prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

 Data held 

• Name, address, contact information including phone and email 
• Subscription and demographic information such as preferences, interests, age and family information. 
• Information relating to your holidays such as reviews, blogs, image or video uploads, questionnaire data, holiday enquiries and brochure or marketing requests 
• Information relating to quoting and booking a travel service, including information regarding family and travel companion(s) such as names, emergency contacts and special service needs, such as any disability or medical or dietary restrictions (which may disclose your religious beliefs), passport information, dates of birth, insurance information, visa information, nationality and country of residence. 
• Information relevant to customer surveys, competitions, feedback, offers and market research. 
• We do not store financially sensitive information such as credit card numbers, bank details or security numbers. 
• Information automatically received by us when you use the website, access our marketing information or contact us by email or phone including browsing, purchase and search history. We may also use software tools such as Google Analytics to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks and mouse movements). 
• The domain and IP address that your computer uses to connect to the internet; your computer, browser, operating system, internet connection, referral information, search terms and other standard information collected by default by tools such as Google Analytics. 
• Telephone information including phone numbers, call duration and call recordings that we use for training and quality control.
• Third party information about you from other sources which we may add to our account information. For example, we update address information using data from the Royal Mail Change of Address File, which we may use to correct our records.

 Consent 
By using this website, you accept this privacy policy. By providing your data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy for the purposes set out in this privacy policy.

 Controlling your personal information 
You are entitled to a copy of your information held by us. If you would like to see this please email us. We may make a small charge for providing this to you.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@vip-chalets.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

 Right to Lodge a Complaint 
You have the right to lodge a complaint with a supervisory authority if you consider that our processing of your Personal Data infringes the applicable data protection laws. Please contact us at admin@vip-chalets.com and we will provide you with appropriate details.

Contact details
VIP SKI is a trading name of Vita Brevis Limited. Company No: 13037396
Registered Office: Fernley House, SL6 9SJ
Director: Mr A.D. Sturt.

VIP SKI may change this policy from time to time by updating this page. This policy was last updated on 17/05/2018.